Privacy Policy

HypeLiv Solutions Private Limited (CIN U62099UP2023PTC188483)
Registered office: 1/603 Flat No 101 F F, Plot No 1/603, Vaishali, Bharat Nagar, Ghaziabad, Uttar Pradesh 201010, India
Office: Plot 417-D, First Floor, Sector-1, Vaishali, Ghaziabad, Uttar Pradesh 201010, India
Email: info@hypeliv.com · WhatsApp: +91 83681 46341 · Website: https://www.hypeliv.com

• Information you give us: your name, business name, phone number, email address, city, and what you tell us about your needs — through our website forms, WhatsApp, email, calls or meetings.
• WhatsApp messages: when you message us on WhatsApp, we receive your WhatsApp phone number, your WhatsApp profile name, and the messages, pictures and files you send us, along with delivery and read status. We use the WhatsApp Business Platform provided by Meta Platforms.
• Client accounts (HypeLiv Studio): if you are our client, your login details, brand information, content calendar, briefs, files you share with us and the work we deliver.
• Publicly available business information: to offer our services to businesses, we may note information a business has published itself — such as its name, website, published business phone number or email, and city. We do not buy personal data or collect information that is not public.
• Website usage: basic technical information such as browser type and pages visited, used to keep the site secure and working.

• To reply to your enquiries and messages, and to provide the services you ask for.
• To prepare proposals, deliver projects, and manage your account and content calendar.
• To send you service messages, such as project updates or reminders you asked for.
• To send you marketing messages about our services only where permitted; you can opt out at any time (see section 7).
• To keep our systems secure, prevent misuse, and meet legal and accounting obligations.

We use AI tools to help draft content and replies. A person at HypeLiv reviews messages before they are sent to you, and we do not use your messages to train other companies' AI models.

We do not sell your personal information. We share it only with service providers who help us run our business, under confidentiality and data-protection terms:

• Meta Platforms (WhatsApp Business Platform) — to send and receive WhatsApp messages;
• cloud hosting and storage providers — to run our website and HypeLiv Studio and store files securely;
• AI service providers — to help draft content, only with the information needed for the task;
• email and payment providers, and our accountants, auditors or legal advisers where required;
• authorities, if the law requires it.

Some providers may store data outside India; where they do, we use providers with appropriate security safeguards.

We keep information only as long as needed for the purpose it was collected for — typically for the duration of our business relationship and up to 3 years afterwards, or longer where tax or legal rules require it. Enquiries that do not lead to work are deleted or anonymised within 12 months unless you ask us to keep in touch.

Encrypted connections (HTTPS), access only for authorised team members, individual logins, regular encrypted backups, and limited access keys for our service providers.

You can at any time:

• ask what information we hold about you, and ask us to correct or update it;
• ask us to delete your information (unless we must keep it by law) — see “Data deletion” below;
• withdraw consent or stop marketing messages: reply STOPon WhatsApp, tap “Stop” where offered, or email us;
• nominate another person to exercise your rights, as allowed under the DPDP Act;
• raise a grievance with us (section 8), and if not resolved, with the Data Protection Board of India.

We respond to requests within 30 days.

To have your information deleted, email info@hypeliv.com or send DELETE MY DATA on WhatsApp to +91 83681 46341, from the number or email you used with us. We confirm once it is done.

Arun Verma, Grievance Officer, HypeLiv Solutions Private Limited — info@hypeliv.com, Plot 417-D, First Floor, Sector-1, Vaishali, Ghaziabad, Uttar Pradesh 201010, India.

Our services are for businesses and adults. We do not knowingly collect information from children under 18.

We may update this policy; the latest version is always on this page with its effective date.